Big news, Verve family! We’re rolling out the red carpet for Vera— our brand-new, always-on, super-smart AI assistant who’s here to make your banking experience smoother, faster, and way more fun.
Whether you’re checking your balance in your pajamas or need help finding the perfect loan while waiting in line for coffee, Vera’s got your back — 24/7.
Who is Vera?
Vera is your virtual assistant — powered by AI, packed with personality, and trained to help you navigate your finances with ease. She’s not just smart — she’s lightning-fast, friendly, and always ready to help.
How to chat with Vera
Getting started is easy! Just tap the chat icon on our website or mobile app:
…and Vera will say hi.
Vera will jump right in to help you with things like:
- What’s my checking account balance?
- How do I apply for an auto loan?
- Where’s the closest ATM?
- Can you help me reset my password?
No need to memorize commands — just talk to her like you would a real person. She’s fluent in you.
Pro tips to get the most out of Vera
Want to become a Vera Power User? Here’s how:
- Be clear and specific. The more details you give, the better she can help.
- Keep it simple. Short, direct questions work best.
- Stay safe. Vera will never ask for your full Social Security number or password.
- Know when to tag in a human. If things get complex, Vera will connect you with a real team member — no waiting on hold!
Why we built Vera
Because you deserve banking that moves at your speed. Vera helps us deliver faster answers, better service, and 24/7 support — all while freeing up our team to focus on what matters most: you.
Ready to meet Vera?
She’s live, she’s ready, and she can’t wait to help. Start a chat today and discover how easy (and fun!) banking can be with Vera by your side.